Return and refund policy

At Bright Skin Facial, we strive to provide a smooth shopping experience and high-quality skincare products. Please review our updated Return, Refund, and Reshipment Policy below.

If an order is returned because of an incorrect or incomplete address provided by the customer, we will gladly reship the package once it is received back at our facility.
Please note that refunds are not available in such cases, as the order was fulfilled as placed. Customers are responsible for any additional reshipment costs.

If your order is returned because of an address error made by our team, we sincerely apologize for the inconvenience.
You may choose between:

• A reshipment to the correct address, or
   
• A full refund of your order.
   

Please contact our customer care team at info@brightskinfacial.com for prompt assistance.

We accept returns for unopened products within 30 days of delivery. To initiate a return:

1. Ship the unopened item to our designated return address.
    
2. Include your order number on the package.
    
3. Provide us with the tracking number via email.
    

Once we receive and verify the returned item, a refund will be processed.
Please note:

• Opened or damaged products are not eligible for return.
   
• Return shipping costs are the responsibility of the customer.
   

If you receive a damaged or defective product, we sincerely apologize for the inconvenience.
To ensure a quick resolution, please email info@brightskinfacial.com with:

• Clear photos of the damaged or defective product, and
   
• Images of the original packaging.
   

After review, we will arrange a refund or reshipment as appropriate.

For any questions or concerns about our return or reshipment policy, please reach out to our support team at:
📧 info@brightskinfacial.com